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Q:How can I contact
you?
A: If you need more information please feel free to call us
toll free at 800-665-3775 or 604-275-8455 from 7:00 a.m. to 5:00 p.m. PST Monday
through Friday. You can also email us or
fax us at 604-271-3347 anytime.
Q: What payment methods
do you accept?
A: We currently accept Visa, Mastercard, American Express,
Money Orders, Cashier Checks and purchase orders from pre-qualified agencies.
Q: Where are you
located and how is my order shipped?
A: We are located in Vancouver. We ship most orders
within one business day. For orders to be shipped by ground we use FedEx Ground
service. Expedited orders requiring Next-Day, 2-Day or 3-Day service are shipped
via Federal Express or CanadaPost Xpresspost. We will also send you a tracking number so
you can track your order at FedEx.ca, CanadaPost.com.
Q: Do you accept
special requests for products?
A: We certainly do. If you do not see the items you require,
please contact us, as we may be able to source them for you. We can source
thousands of different ID products and accessories and can custom manufacture
products to your specifications.
Q: What is your return
policy?
A: We want to make sure you are happy with your order. You may
return your purchase within 15 days of receipt for an exchange or a refund of
the purchase price excluding shipping and handling costs. Please call
800-665-3775 to receive an RMA # so your return can be processed.
Some of our products
are offered with free shipping. Please be aware that if you return one of these
products our actual outbound shipping costs will be deducted from your return
refund. All returned products
must be in original condition and packaging; otherwise, additional charges may
apply. Unfortunately, we cannot take product returns that have been custom made
or printed. If you have any questions about whether a product can be returned,
please contact us.
For your protection,
please repack any merchandise securely in its original packing materials or
shipping materials of like quality. We recommend that you use FedEx, UPS, or
insured Parcel Post for shipment. A restocking fee of 10-40% may apply if we
need to repack, resort or count the merchandise or if the merchandise is
received in unsellable condition, missing parts, or received more than 15 days
after delivery.
Please contact us first before
returning any items.
Q: Do you accept
purchase orders?
A: We are please to accept pre approved purchase order requests
for associations, schools, hospitals and government agencies. Please call us
prior to placing your order at 800-665-3775 or 604-275-8455.
Q: What is your policy
on over-runs and under-runs?
A: We reserve the right to ship and bill for 10% over or under
the ordered amount on custom imprinted merchandise.
Q: How do I submit
artwork to you?
A: Please email artwork to
sales@mybadges.com. We prefer artwork in vector art format (curves or
outlines), but can also accept bitmap images (art charges may apply).
Q: Acceptable File
Formats (in order of preference):
.AI - Adobe Illustrator
.EPS - Encapsulated Post Script
.CDR - Corel Draw
.TIFF - (Art charges may apply)
.BMP - (Art charges may apply)
Q: Will I get a proof
before any custom work is done?
A: A complimentary paper proof will be faxed or emailed to you
to review and approve. Production does not begin until you are satisfied with
the artwork.
Q: Is all your product
information accurate?
A: We make every effort to ensure that all information in the
catalog and on this web site is correct at the time of publication.
Occasionally, however, a typographical error may occur. While we try to portray
our merchandise as accurately as possible, colours may vary slightly due to the
printing process.
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