FAQ's

• Q:How can I contact you? answer...
• Q: What payment methods do you accept? answer...
• Q: Where are you located and how is my product shipped? answer...
• Q: Do you accept special requests for products? answer...
• Q: What is your return policy? answer...
• Q: Do you accept purchase orders? answer...
• Q: What is your policy on over-runs and under-runs? answer...
• Q: How do I submit artwork to you? answer...
• Q: Acceptable File Formats (in order of preference): answer...
• Q: Will I get a proof before any custom work is done? answer...
• Q: Is all your product information accurate? answer...

Q:How can I contact you?
A: If you need more information please feel free to call us toll free at 800-665-3775 or 604-275-8455 from 7:00 a.m. to 5:00 p.m. PST Monday through Friday. You can also email us or fax us at 604-271-3347 anytime.

Q: What payment methods do you accept?
A: We currently accept Visa, Mastercard, American Express, Money Orders, Cashier Checks and purchase orders from pre-qualified agencies.

Q: Where are you located and how is my product shipped?
A: We are located in Washington State. We ship most orders within one business day. For orders to be shipped by ground we use UPS Ground service. Expedited orders requiring Next-Day, 2-Day or 3-Day service are shipped via Federal Express or Priority Mail. We will also send you a tracking number so you can track your order at FedEx.com, UPS.com or USPS.com.

Q: Do you accept special requests for products?
A: We certainly do. If you do not see the items you require, please contact us, as we may be able to source them for you. We can source thousands of different ID products and accessories and can custom manufacture products to your specifications.

Q: What is your return policy?
A: We want to make sure you are happy with your order. You may return your purchase within 15 days of receipt for an exchange or a refund of the purchase price excluding shipping and handling costs, and a 10% restocking fee. Some of our products are offered with free shipping. Please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. Should you have to return something because of an error on our part, all shipping costs are on us—we will pay to return the item to us and to send the correct merchandise to you. All returned products must be in original condition and packaging; otherwise, additional charges may apply. Unfortunately, we cannot take product returns that have been custom made or printed. If you have any questions about whether a product can be returned, please contact us.

Q: Do you accept purchase orders?
A: We are please to accept pre approved purchase order requests for associations, schools, hospitals and government agencies. Please call us prior to placing your order at 800-665-3775 or 604-275-8455.

Q: What is your policy on over-runs and under-runs?
A: We reserve the right to ship and bill for 10% over or under the ordered amount on custom imprinted merchandise.

Q: How do I submit artwork to you?
A: Please email artwork to sales@mybadges.com. We prefer artwork in vector art format (curves or outlines), but can also accept bitmap images (art charges may apply).

Q: Acceptable File Formats (in order of preference):
.AI - Adobe Illustrator
.EPS - Encapsulated Post Script
.CDR - Corel Draw
.TIFF - (Art charges may apply)
.BMP - (Art charges may apply)

Q: Will I get a proof before any custom work is done?
A: A complimentary paper proof will be faxed or emailed to you to review and approve. Production does not begin until you are satisfied with the artwork.

Q: Is all your product information accurate?
A: We make every effort to ensure that all information in the catalog and on this web site is correct at the time of publication. Occasionally, however, a typographical error may occur. While we try to portray our merchandise as accurately as possible, colors may vary slightly due to the printing process.