Q:How can I contact you?
A: If you need more information please feel free to call us toll free at 800-665-3775 or 604-275-8455 from 7:00 a.m. to 5:00 p.m. PST Monday through Friday. You can also email us or fax us at 604-271-3347 anytime.
Q: What payment methods do you accept?
A: We currently accept Visa, Mastercard, American Express, Money Orders, Cashier Checks and purchase orders from pre-qualified agencies.
Q: Where are you located and how is my order shipped?
A: We are located in Vancouver. We ship most orders within one business day. For orders to be shipped by ground we use FedEx Ground service. Expedited orders requiring Next-Day, 2-Day or 3-Day service are shipped via Federal Express or CanadaPost Xpresspost. We will also send you a tracking number so you can track your order at FedEx.ca, CanadaPost.com.
Q: Do you accept special requests for products?
A: We certainly do. If you do not see the items you require, please contact us, as we may be able to source them for you. We can source thousands of different ID products and accessories and can custom manufacture products to your specifications.
Q: What is your return policy?
A: We want to make sure you are happy with your order. You may return your purchase within 15 days of receipt for an exchange or a refund of the purchase price excluding shipping and handling costs. Please call 800-665-3775 to receive an RMA # so your return can be processed.
Some of our products are offered with free shipping. Please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. All returned products must be in original condition and packaging; otherwise, additional charges may apply. Unfortunately, we cannot take product returns that have been custom made or printed. If you have any questions about whether a product can be returned, please contact us.
For your protection, please repack any merchandise securely in its original packing materials or shipping materials of like quality. We recommend that you use FedEx, UPS, or insured Parcel Post for shipment. A restocking fee of 10-40% may apply if we need to repack, resort or count the merchandise or if the merchandise is received in unsellable condition, missing parts, or received more than 15 days after delivery.
Please contact us first before returning any items.
Q: Do you accept purchase orders?
A: We are please to accept pre approved purchase order requests for associations, schools, hospitals and government agencies. Please call us prior to placing your order at 800-665-3775 or 604-275-8455.
Q: What is your policy on over-runs and under-runs?
A: We reserve the right to ship and bill for 10% over or under the ordered amount on custom imprinted merchandise.
Q: How do I submit artwork to you?
A: Please email artwork to firstname.lastname@example.org. We prefer artwork in vector art format (curves or outlines), but can also accept bitmap images (art charges may apply).
Q: Acceptable File Formats (in order of preference):
- .AI – Adobe Illustrator
- .EPS – Encapsulated Post Script
- .CDR – Corel Draw
- .TIFF – (Art charges may apply)
- .BMP – (Art charges may apply)
Q: Will I get a proof before any custom work is done?
A: A complimentary paper proof will be faxed or emailed to you to review and approve. Production does not begin until you are satisfied with the artwork.
Q: Is all your product information accurate?
A: We make every effort to ensure that all information in the catalogue and on this web site is correct at the time of publication. Occasionally, however, a typographical error may occur or old (out-of-date) web pages or catalogues may exist. If there is a discrepancy we will notify you of the current price before your order is shipped.
We try to portray our merchandise as accurately as possible, however colors may vary slightly due to the printing process.